Ardent Care Connect Services Ltd (“Ardent”, “we”, “us” or “our”) is committed to protecting the privacy of people visiting our website, using our services, or contacting us. This policy explains how we collect, use and protect your personal information.
1. Scope & Updates
This policy applies to all information we collect via our website, contact forms, email, and telephone. Where applicable (e.g., for EU/UK data protection laws), we adhere to General Data Protection Regulation (GDPR) requirements. We may update this policy over time, and any changes will be reflected on our website.
2. Information We Collect
We collect personal and non‑personal information in various ways:
Directly from you, such as when you enquire about services, apply for a job, or complete contact/job forms (e.g., name, address, telephone, email).
Automatically via website analytics and cookies (e.g. IP address, browser type, pages visited).
Sensitive personal data (such as health information) is collected only when provided voluntarily and only with explicit consent.
3. How We Use Your Data
We use your information to:
Respond to enquiries, job applications, or feedback.
Provide and manage care services or employment arrangements.
Send service updates or promotional communications (with your consent).
Monitor website performance and user experience through analytics.
4. Legal Basis for Processing
Where GDPR applies, we process personal data based on legitimate interests (e.g., service delivery, administration) or explicit consent (e.g., marketing communications). Special category data is always processed only with your explicit permission.
5. Data Retention
We keep your personal data only for as long as needed for the purposes it was collected or to meet legal obligations. We regularly review retention periods in line with data protection guidelines.
6. How We Store & Share Your Data
Your data is stored securely in the UK and may also be transferred to trusted service providers within the UK or EU only when necessary and under legal safeguards. We may disclose information:
To third parties involved in health or care delivery, with your permission.
If legally required (e.g., court orders, regulatory investigations).
In connection with business transfers or mergers.
7. Your Privacy Rights
Under GDPR, you have the right to:
Access and correct your data.
Request erasure or restrict processing.
Object to certain data uses or request portability.
Withdraw consent at any time.
We aim to respond to all requests within one month.
8. Cookies & Website Tracking
We use cookies to improve navigation and gather anonymous analytics, such as:
Essential cookies for site functionality.
Analytics cookies for visitor behaviour.
Marketing cookies (only with consent).
You can manage cookie preferences through your browser settings or via cookie banners on our site.
9. Security Measures
We take your data security seriously. We restrict access to personal data, implement technical safeguards, train staff on confidentiality, and have protocols in place for reporting and managing data breaches.
10. Related Policies & Third‑Party Links
This policy does not cover sites linked from our website. We recommend reviewing their privacy statements before sharing any personal data. Our services are delivered under our terms & conditions and subject to applicable Care Quality Commission (CQC) guidance in the UK.
11. Contact Details
If you have any questions or wish to exercise your rights, please contact:
Data Protection Officer
Ardent Care Connect Services Ltd
Castle Court, 41 London Road, Reigate, Surrey RH2 9RJ
Phone: 01737 448077
Email: admin@ardentcareconnectservices.co.uk
Last updated: August 1, 2025