1. Acceptance of These Terms
By accessing or using the Ardent Care Connect Services website and services, you agree to these Terms & Conditions (“Terms”), our Privacy Policy, and any other policies available on our site. If you do not agree with any part of these Terms, please do not use this website or our services.
2. About Us
Ardent Care Connect Services Ltd (“Ardent”, “we”, “us”, or “our”) provides in‑home care services across Reigate, Redhill, Dorking, and surrounding Surrey communities. Our Services include personal care, dementia support, post‑hospital assistance, and more.
3. Use of Our Website
You are granted a limited, non‑exclusive license to view and use content on our website for personal, non-commercial purposes only. Copying, redistributing, or embedding any content without written permission is prohibited.
4. Information Disclaimer
The content on our website is for general information only. It does not replace professional medical or care advice tailored to your circumstances. Your use of the website and any reliance on its content is at your own risk.
5. Privacy Policy
We adhere to our Privacy Policy, which governs how we collect, use, and protect your personal data. Please review the Privacy Policy before using our site.
6. Service Agreements
Care services are provided under a separate service agreement. Fees, care plans, term and termination conditions are outlined in that agreement. You may request changes or discontinue services at any time, subject to availability and applicable notice periods.
7. Use of Service & Staffing
Caregivers are employed and supervised by Ardent. Where requested, and when possible, we match you with a consistent caregiver. If multiple visits are needed in one day, more than one caregiver may be involved.
8. Liability & Warranties
While we strive to provide high‑quality care, Ardent makes no guarantees of uninterrupted or error‑free service. We exclude liability for indirect, special, consequential, or punitive damages to the fullest extent permitted by law.
9. Third-Party Links
Our website may include links to third-party sites for convenience. We do not endorse or take responsibility for their content or privacy practices.
10. Intellectual Property
All website content—including text, images, and logos—is Ardent’s property or used with permission. No part of the site may be replicated or used without prior written consent.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Any updates will become effective when posted on our website. Continued use of the website after changes constitutes your acceptance of updated Terms.
12. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of that jurisdiction.
13. Severability
If any provision of these Terms is found invalid or unenforceable under applicable law, that provision will be limited or removed to the minimum extent necessary. The rest of the Terms remain in full force.
14. Indemnification
You agree to indemnify and hold Ardent Care Connect Services innocent from any claim or demand (including reasonable legal fees) arising from your use of our website or breach of these Terms.
Contact Us
If you have any questions or concerns about these Terms, please contact:
Ardent Care Connect Services Ltd
Castle Court, 41 London Road, Reigate, Surrey RH2 9RJ
Phone: 01737 448077 (Out-of-hours: 07915 289 347)
Email: admin@ardentcareconnectservices.co.uk
Last updated: August 1, 2025